FAQ & Troubleshooting

What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP addresses:  137.135.90.98 137.135.88.12   All Europe hosted cloud services currently run behind ...
Sun, 14 Feb, 2021 at 12:53 PM
When does the app synchronize/check for updates?
Screens and all other content are updated on the device at predefined synchronization intervals that occur in the background when the app is running. These...
Mon, 25 May, 2020 at 9:06 PM
How secure is my data?
Our priority is ensuring that the data you capture on devices as well as store on our platform is as secure as possible. To this end our platform utilizes s...
Mon, 25 May, 2020 at 9:10 PM
How do I configure emails from the platform? (From addresses, SPF records and mail rules)
Our platform uses SendGrid as our bulk emailing service, which means that all emails sent from our platform will run through SendGrid and be delivered by S...
Mon, 25 May, 2020 at 9:12 PM
How do I filter what users see on the app/website?
TABLE OF CONTENTS Restricting Control Levels and Access to Areas of the Website o   Access levels control what the user can do: Restricting Access to ...
Sun, 22 Nov, 2020 at 6:09 AM
What devices / operating systems are supported?
TABLE OF CONTENTS Android Version Support Android Device Support iOS Support Windows Support FAQ Does the Amplus Forms app automatically update? Can...
Sun, 22 Nov, 2020 at 6:46 AM
My connectors/jobs don't run immediately! Why?
Behind our main web platform, we run a set of dedicated worker servers that process platform-generated jobs in the background. These jobs are usually genera...
Sun, 22 Nov, 2020 at 7:03 AM
Creating an Infinite Loop Workflow ("SAVE TO CLOUD")
Requirement: WiFi or Data Connection  Prerequisite: Workflow a Form Entry Between Users (Process Steps) If you're looking for an alternative to saving ...
Sun, 22 Nov, 2020 at 7:12 AM
What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP addresses: 137.135.90.98 137.135.88.12   All Europe hosted cloud services currently run behind I...
Sun, 22 Nov, 2020 at 8:26 AM
Can I launch other apps on the user's device from within a Screen?
Launching other installed apps is possible only if the target app supports custom URL schemes. Basically, this allows you to use the "Open Link in Web ...
Fri, 12 Feb, 2021 at 12:51 PM